eShare Technologies is committed to providing technical support services to our valued customers through the rollover to the year 2000. Our support center will be on 24x7 alert, from December 27, 1999 through January 3, 2000 with designated Y2K technical support personnel.
eShare Technologies Technologies Technical Support Contact Information
- Technical Support will be available between 12/27/1999 and 12/31/1999 during normal business hours (9am to 5pm EST) via "Tech Talk!", live phone support and email.
- During our non-business hours between 12/24/1999 and 1/03/2000, our support center will be on 24x7 alert via eShare Technologies' emergency pagers:
(800) 383-4165 or (800) 381-7579
- All customers in our "NetAgent Live" program that are hosted at eShare Technologies can reach our emergency Hosting Support at (888) 274-5156 or (888) 274-7359.
Welcome to eShare Technologies CustomerFirst! Support! Here you can find answers to technical questions, contact an eShare support representative and learn more about the variety of services eShare Technologies provides to its customers. These include technical support, professional consulting, implementation services, and informative training programs.
Types of Support
Sales and Technical Support Forum
You may post a question to our Tech Support Bulletin Board under the section, "Technical Support." Responses will be posted within 48 hours upon moderator approval.
FAQ Forum
The most common technical support questions are answered here!
Chat Live during "Tech Talk!"
Customers can get technical support and see eShare Netagent™ in action. Log in to "Tech Talk!" (Hours: 9am to 5pm EST, Mon.-Fri.) Please check the FAQ Forum for answers first! Thank you.
Manuals, Release Notes, Upgrades
Get the latest documentation, patches, notes, and upgrades here!
Product Support Options
Discontinued Product Policy
eShare PEP Partner Support Policy
E-mail our Technical Support team with your questions.
Call us at 1.516.864.4700 and ask for "Tech Support" (Hours: 9am to 5pm EST, Mon.-Fri.). Please check the FAQ Forum for answers first! Thank you.
Support includes: Answers to technical questions and configuration recommendations. Note: Logging onto machines, installation, configuring of system and customization is not included in the base level of support. For these services, see Professional Services.
Year 2000 Compliance Statement
Concerned about Y2K and eShare software? Be sure to read our official Year 2000 Compliance Statement for details.
Not Getting the Answers You Need?
Our goal is 100% customer satisfaction. If you are having a problem getting your support issue resolved, please email Rick Reiman, our Technical Support Manager.
