Manufacturers warranties require that a product be returned in its original packaging in order to receive a warranty replacement or repaired product. We recommend that clients store all packaging materials for the length of the product's warranty.

Product Testing Policy.

1) To minimize handling of products, and thus to minimize the number of defective products that get shipped, Dominant Systems has instituted the following Product Testing Policy effective February 1, 1998.

2) For products purchased from us that we will be installing, Dominant Systems will test each product for a small fee to make sure it works. This fee will be included on all quotes you receive from your sales rep.

3) If a client wants to do his own configuring, or if a product does not need to be configured, then Dominant Systems will not test the product, and will leave it in its original packaging. This will also minimize the number of unwanted products that cannot be returned because they have been opened (See our returns policy below.)

Returns for Credit or Refund.

1) Any product that is not in factory sealed condition with all of it's original packaging will not be accepted for return.

2) Products will not be accepted for return after 30 days from the date the customer ordered the product.

3) Products that are accepted for return will incur a 15% restock charge.

Returns for Defective Products.

1) PLEASE SAVE YOUR ORIGINAL PACKAGING. Manufacturers warranties require that a product be returned in its original packaging in order to receive a warranty replacement or repaired product. We recommend that clients store all packaging materials for the length of the product's warranty.

2) Products purchased from us that have been found to be defective during the warranty period, may be returned to Dominant Systems for exchange only at no charge. We are at the mercy of the manufacturer in these matters, and thus we cannot guarantee exactly when your replacement product will be returned. Customers are responsible for paying all shipping charges to and from Dominant Systems.

2) Dominant Systems will also handle returns and repairs for items that are out of warranty. Call our technical services department at 313.971.1210 for more information.

What to do when you have a return.

1) Call our Customer Service department when you need to return something. You must have the following information available when you call or your return may be delayed or refused: Product name, Product serial number, DSC Invoice numberthat product was purchased on, and what the problem is. Our RMA dept will ask you a series of questions, then if the product qualifies, they will issue you an RMA number. This number must be imprinted on the shipping label of the item being sent back. You may drop the defective item off in person, or if more convenient, you may ship the product to:

Dominant Systems Corp.
Attn: RMA #xxx
3950 Varsity Drive
Ann Arbor, MI 48108

where xxx is the RMA number we have issued to you.