Jared G. Baker

                  518 Chisholm Valley Dr

                  Round Rock, TX 78681

                               512-630-3601

                  morfeus7@swbell.net                       

OBJECTIVE

Seeking a position that enables me to use acquired skills in a team oriented organization.  Ideally, the position will suit my needs while I contribute to the company.

SUMMARY OF QUALIFICATIONS

-  Strong Interpersonal and Customer Service skills

-  Strong Communication and Writing Skills

-  Teamwork oriented and experienced

-  Self-motivated and resourceful

-  Excellent Hardware and Software skills

-  Excellent Troubleshooting and Reasoning Skills

-  Thorough Networking and Server experience

-  Project and committee experience

EDUCATIONAL BACKGROUND      

Associate of Applied Science in Electronics Technology,  Hallmark Institute of Technology,  San Antonio, Texas.   March 1998.

 

Completed approximately 30 credits towards a Bachelor of Science in Counseling,  Southwestern Assemblies of God University,  Waxahachie, Texas.  1995

 

Pursuing 2000 MCSE Certification

WORK HISTORY

Jun 98 – Jun 00     Technical Support  Dell Computer Corporation,  Round Rock, Texas. Customer Technical Support is primary duty, Including, accurate resolve of hardware and software issues in a timely manner. Understand and implement policies and procedures for resolving issues and dispatching/expediting parts and or onsite service. Other responsibilities include resolving non-technical customer issues, also maintain and communicate statistical performance levels. Work with other teams and staff to provide sound customer experience and satisfaction in all areas. 

Sep 97  -  Apr 98     Sales/Customer Service  Radio Shack, San Antonio, Texas. Primary duties were floor sales and customer service.  Daily duties included handling customer issues and returns. Assisted with monthly inventory and stocking. 

Jan 97  - July 97      Technician  Computer Dynamics, San Antonio, Texas   Building and repairing PC's were main responsibilities, others included on site troubleshooting and repair.  Responsible for most in-shop repairs. RMA, ordering, on-site installation and shipping /receiving.      

 

 

 

PRODUCTS AND TECHNOLOGIES

 

 

-  Operating Systems

Have supported Windows 95/98/NT Workstation for 2 full years in a call center environment. Received training on Windows 2000 Professional and supported it since it’s release in February. Have had training on Windows NT/2000 Server, 2000 Advanced Server and Small Business Server 4.5.

 

-  Software

Have supported Standard Office Suite (97/2000) and Works Suite for 2 years including, Word, Excel, PowerPoint, Outlook, Works, Encarta, Internet Explorer and Outlook Express. Have operational ability of FrontPage, Streets and Access. Also fluent in use and operation of miscellaneous utilities for logging and tracking daily work and other assignments, such as web based or GUI based applications to work with different data bases. Ability to adapt, learn and grow with any application necessary or required to perform specific tasks.

 

-  Hardware

Thoroughly trained and experienced on all standard PC hardware: Motherboards, memory (PC-100/133/RDRAM), processors, Hard Drives (IDE-SCSI), ATA-66 and SCSI Controllers, Floppy and CDROM Drives, DVD drives and decoder cards, Sound, Video and Video Capture cards, NIC, Modem, CDR-CDRW Drives, Zip and Tape Drives, Chassis, Power Supply. Supported Dell Dimension and OptiPlex desktop systems.

 

Trained on Dell PowerEdge Servers (Workgroup and Departmental) and some PowerVault Storage systems; JBOD, DAT, DDS and autoloaders. Trained on the following Server Hardware, RAID (0,1,5, 1+0), Redundant Power Supply, Backplane, Dell Remote Access Card and NIC Teaming. Also trained on some management and remote access utilities.

 

-  Development

Always looking for and receptive to methods of advancing skills and knowledge. Individually perusing Microsoft’s 2000 MCSE certification. Seeks mentoring from others. Actively participates in team and other organizational meetings. Helps to focus and identify areas of improvement for projects. Has been a member of team to develop new strategies and proactive measures to reduce support efforts.

 

-  Training and Mentoring

Contributes to Dell’s internal Knowledge Base by writing technical documents to assist and guide others in problem resolution. Trains and mentors others and offers input to resolving technical issues. Provides positive feedback where necessary to promote the ability of the team.