The Health Care Financing Administration strives to improve its services to customers by continually examining our policies and program delivery practices. To help us serve you better, please feel free to share your comments/concerns/questions by following the instructions below.

1. Please read our Frequently Asked Questions (FAQ). Your comment/concern/question may already be addressed in this section.
   
   
2. Please use our Search Engine to see if your comment/concern/question is addressed elsewhere on this site.
   
   
3. For specific billing or claims information, please contact your Local Medicare or Medicaid Contact.
   

If the above options do not sufficiently address your inquiry, you may select from the subject list below to direct your inquiry to the appropriate HCFA staff:

HCFA's Mission: "We assure health care security for beneficiaries."

HCFA's Vision: "We guarantee equal access to the best health care."

HHS' Customer Service Vision

The US Department of Health and Human Services (HHS) will provide its external and internal customers with courteous, timely, and efficient service that will exceed customer expectations and equal the best in business. In order to continuously improve its services, HHS will encourage and use ongoing customer feedback to help establish its customer service standards and performance measures, and share results with it's customers.

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Last Updated December 1, 1998